Contact information

Dubia HQ is committed to providing our customers with clear and accessible support.

For questions about an order, our live Dubia roaches, feeder sizing, shipping, Live Arrival Guarantee claims, or other customer service matters, please contact us using the chat button on our website.

Business Name: Dubia HQ
Legal Business Name: DubiaHQ LLC
Location: Arkansas, United States
Website: DubiaHQ.com

Live Arrival Claims

If you're contacting us regarding a Live Arrival Guarantee claim, please remember that qualifying major losses must be reported within 2 hours of carrier-marked delivery.

Please include:

• Your order number

• Clear photos and/or video of the affected insects

• A photo of the package and shipping label

Please retain the affected insects and packaging until your claim has been reviewed.

For complete requirements, please review our Shipping & Live Arrival Guarantee.