Shipping policy

Dubia HQ ships live Dubia roaches with care to help ensure they arrive safely and in good condition. Because we ship live insects, shipping schedules and procedures may differ from those for ordinary merchandise.

Shipping Rate

Eligible live Dubia roach orders currently ship for a $7.99 flat rate.

The flat shipping rate applies to eligible products shipped together in a single order to a single address.

Original shipping charges are non-refundable once an order has been packed or shipped.

If Dubia HQ approves and chooses to send a replacement shipment under our Live Arrival Guarantee, Dubia HQ will cover the shipping cost of the approved replacement shipment.

Approximately 10% Overcount

We overcount our live Dubia roach shipments by approximately 10% whenever possible to help compensate for minor or normal losses that can occur while live insects are in transit.

For example, an order of 100 Dubia roaches will generally contain approximately 110 roaches.

Minor losses that are covered by the additional roaches included in the shipment are considered normal shipping loss.

Processing & Shipping Schedule

Orders are prepared as quickly as reasonably possible.

Because we ship live insects, we may hold an order rather than ship immediately when doing so gives the insects a better chance of arriving safely.

Shipping schedules may be adjusted because of weather conditions, holidays, carrier schedules, or other circumstances that could cause a live shipment to remain in transit unnecessarily.

Tracking information will be provided when available after your order has been prepared for shipment.

Extreme Weather

The health of the insects takes priority over shipping an order on a particular day.

During extreme heat, extreme cold, severe weather, or significant carrier disruptions, Dubia HQ may delay shipment until conditions improve.

We may also contact customers to arrange a safer shipping date or recommend or require that a shipment be held for pickup at an appropriate carrier location when that provides a safer option.

A reasonable shipping delay made to protect the health of the insects does not, by itself, qualify an order for a refund.

Delivery

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please monitor your tracking information and retrieve live insect shipments promptly after delivery.

Live insects should not be left for extended periods in:

  • Mailboxes

  • Direct sunlight

  • Hot or cold vehicles

  • Outdoor porches or other exposed areas

  • Extreme heat or cold

Dubia HQ is not responsible for losses resulting from an incorrect or incomplete address provided by the customer, failure to retrieve a shipment promptly, customer-requested carrier rerouting or forwarding, refused packages, or other delivery problems within the customer's control.

Live Arrival Guarantee

If your shipment experiences a major loss beyond the approximately 10% overcount, contact Dubia HQ within 2 hours of the carrier marking the package as delivered.

Claims must include:

  • Your order number

  • Clear photos and/or video of the affected insects

  • A photo of the package and shipping label

Please retain the affected insects and packaging until the claim has been reviewed.

During cold weather, Dubia roaches may arrive sluggish or temporarily motionless. Allow them to gradually reach normal indoor temperature before determining whether they are deceased.

Qualifying claims may receive a replacement shipment or store credit at Dubia HQ's discretion.

Please review our Refund Policy and full Shipping & Live Arrival information for complete Live Arrival Guarantee terms.

Shipping Restrictions

Dubia roaches are restricted or prohibited in certain jurisdictions.

Dubia HQ does not ship Dubia roaches to Florida or Hawaii.

We also will not knowingly ship to any other destination where possession, sale, or importation of Blaptica dubia is prohibited or requires authorization that has not been provided.

Customers are responsible for determining whether Dubia roaches may legally be possessed at their delivery destination.

If Dubia HQ determines before shipment that an order cannot legally be fulfilled at the provided destination, we reserve the right to cancel the order and issue a refund.

Carrier Delays

Once a shipment has been transferred to the carrier, transit times can occasionally be affected by weather, holidays, carrier disruptions, or other circumstances outside Dubia HQ's direct control.

Carrier delays do not automatically qualify an order for a refund.

However, if a delayed shipment arrives with a qualifying major loss, it may still be eligible for consideration under our Live Arrival Guarantee provided all claim requirements are met.

Questions About Shipping

If you're concerned about weather conditions, your shipping destination, or an existing order, please contact Dubia HQ using the chat button on our website before your order ships